Workforce Supervisor
You will be the key person responsible for ensuring maximum operational efficiency by optimally aligning available resource capacity (personnel, technology, and infrastructure) with the volume and nature of incoming service requests.
Requirements:
-Proven experience (3+ years) in a Workforce Management (WFM) role within a fast-paced Call Center or BPO environment.
-Bachelor?s degree in Industrial Engineering, Business Administration, Systems, or a related quantitative field.
- WFM or Lean Six Sigma certification is a plus.
-High level of English proficiency (B2 or C1), required for interaction with global stakeholders.
-Exceptional analytical and problem-solving skills, with the ability to translate complex data into actionable WFM strategies.
-Excellent communication and presentation skills (written and verbal) to influence stakeholders across operations, training, and leadership teams.
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