Tech Support Representative Telus

Description and Requirements
Work with us as a Premium Tech Support Rep for the world's largest Internet brand, there's a great career ahead!

As a technical support representative, you?ll handle a broad range of customer cases and enterprise clients. You?ll gather information from customers and troubleshoot advanced technical issues which will require your technical troubleshooting experience, strong customer service instincts, and a passion for technical support.

Main Responsibilities:
- Provide an excellent technical support to customers and effectively guide them to solve problems and meet the needs of information on services.
- Ensure that client requests are properly prioritized to prevent high impact to customer operations.
- Raise the flag about possible outages or widespread issues that can affect several clients.
- Maintain clear and complete documentation of all customer interactions and troubleshooting actions performed when aiming for resolution.

Skills:
- Teamwork
- Analytical skills
- Results Oriented
- Emotional Intelligence
- Customer Oriented
- Responsibility
- Multitasking abilities
- Exceptional communication skills in both written and oral expression
- Patient and willing to do extensive troubleshoot


Additional Job Description
Work with us as a Premium Tech Support Representative! You?ll handle a broad range of customer cases and enterprise clients. You?ll gather information from customers and troubleshoot advanced technical issues which will require your technical troubleshooting experience, strong customer service instincts, and a passion for technical support.

Knowledge:
- English - B2:
- Oral and written comprehension
- Appropriate use of language
- Excellent verbal and written communication.
- Knowledge of Multitasking.
- Knowledge and use of the internet.
- Knowledge of customer engagement best practices and strategies.
*Availability to work on weekends

Salary (up to Q7,700 con bono)