We are seeking a highly motivated and experienced Customer Service Executive to join our dynamic team at PIL. Our Customer Service Executive would handle customers contracts and be a focal point for sales subject to all other departments directing peripheral sales activities to the appropriate person. The successful candidate will play a crucial role in driving revenue growth by acquiring new customers, maintaining existing relationships, and expanding the company?s market share in the shipping and logistics industry.
Key Responsibilities
- Download and treat daily booking requests, to be sent to customers within the next period.
- Handle all customer's demand to ensure all requests are promptly attended.
- System accuracy: Ensure routes, weight, POL/PODs, commodities, temperature and all other info are accurate on PIL system.
- Maintaining a good communication with other teams like Documentation and Sales Teams.
- Booking amendments and maintenance.
- File customers particularities to ensure a consistency on PIL service.
- Follow up bookings from regular / BID customers?, to ensure they are coming within the expected timeframe.
- Phone Attendance proving an excellent customer experience.
- Customer Attendance / Satisfaction. Acts on the extra mile aiming for Customer Excellence.
- Assist customer with problem solving.
- Liaise with internal departments to resolve customer grievances.
- Ensure adherence to Pocket PIL, selling this tool to customers in order to migrate the volume from other platforms.
